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 Shipping & Returns

Orders/Payment Received Before 2.00pm Will Be Processed And Shipped The Same Day

Royal Mail 1st Class Recorded For Low value top up orders under 100 we are able to ship via a first class recorded service. Delivery typically takes 1-2 days but is not guaranteed. It's not a guaranteed service, but you do get insurance of up to 32 If the item should go missing, The post office is liable up to 32.00 and you are liable for the remainder.

UK Standard Rate Courier For 5.99 we offer a courier service. This is a next day service to most parts of the UK mainland but is only guaranteed to be 1-2 days. This is a Monday- Friday service and excludes any weekend deliveries, This is a signed and trackable service.

European Standard Rate Courier For 19.99 we offer a 1-5 day courier service, This is applicable to most European destinations. This is a Monday- Friday service and excludes any weekend deliveries, This is a signed and track able service.

European Express UPS Courier We are able to offer a next working day service to most European destinations which is dependant on the size and content of the order (Express Air Courier). This is still an affordable service if you need the items quickly. A quotation price based on the weight and size of your order will be issued with in 24 hours of the order taking place.

Rest of World - We are able to offer a 2-5 working day service to most world wide destinations which is dependant on the size and content of the order (Express Air Courier). This is still an affordable service. A quotation price based on the weight and size of your order will be issued with in 24 hours of the order taking place.


In the unlikely event of goods requiring to be returned we have established a returns procedure which has been designed to cause you minimum inconvenience.

1.0 Suspected faulty Item
Speak to a experienced member of the sales team on 44(0)1226 282119 or . Items which are faulty must be returned within the warranty period (3-12 months standard warranty for most products, please check). If the item is diagnosed faulty by our technicians, we will do our best to provide a replacement within 3-5 working days providing the item is in stock.
2.0 Item missing or incorrect item sent
Should you receive goods that do not correspond with the description of the ordered goods then you should contact Customer Services on 44(0)1226 282119 or within 3 working days of receiving the order.
3.0 Signing for goods
All items must be checked on delivery before signing for the item. If the item looks damaged, please refuse the delivery and contact our Customer Services department on 44(0)1226 282119 or
4.0 Damaged item
In the event that you receive a damaged item, speak to Customer Services on 44(0)1226 282119 or within 72 hours of receiving the order. A replacement will not be sent until the damaged item(s) has been returned and inspected.
5.0 Unwanted Merchandise
We will only accept merchandise for return that was purchased from us within 14 days from receiving your order, and at your own expense. The original shipping charge and return shipping costs are Non-Refundable. The returned merchandises must be in new, unused condition and in its original packaging. In order to return the goods to us you must firstly notify Customer Services on 44(0)1226 282119 or with your intent. The return will be authorized once the reason for return has been established, you should then return the goods at your own cost and risk. It is your responsibility to ensure that the item(s) reach us safely and in a satisfactory condition. We recommend that you take out insurance cover and that the goods should be sent by recorded or registered post or with a reputable courier. We cannot accept any liability for goods that are damaged in transit and would recommend that you ensure that the goods are sufficiently packaged to prevent this from happening.
6.0 When returning Items
All returned items must be in original packaging. FLP Distribution will not be liable for any damage to items that are not adequately packaged and damaged in transit.
Please ensure that you enclose:
1. Your original order number
2. Details of why you are returning the item
3. All packaging, manuals and cables.
7.0 This does not effect your Statutory Rights.
 Returns Form

Log in to view the returns form
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